Technical Program Manager

Join Phaidra, a 100% remote company focused on AI-driven solutions for industrial efficiency. As a Technical Program Manager, you'll lead complex customer programs, drive strategy and planning, and serve as the primary customer-facing program leader. You'll work closely with engineering and product teams, manage high-complexity engagements, and establish program management best practices. Enjoy competitive compensation, unlimited paid time off, and a fast-paced, team-oriented environment.

• Assurer la livraison de programmes clients complexes, en gérant tous les aspects du projet, de la planification à l'exécution.
• Diriger la stratégie et la planification du programme, en définissant les délais, les jalons, l'allocation des ressources et les plans d'atténuation des risques.
• Servir de principal leader de programme orienté client, en guidant proactivement les clients à travers les défis techniques et opérationnels.
• Proficiency in a wide range of program management tools and methodologies, including Agile, Waterfall, and risk management frameworks
• AI / Machine Learning applications in industrial environments
• Industrial controls and automation systems
• Demonstrated expertise in at least two of the following domains, with working proficiency across others:
• Proven ability to independently lead large-scale, technically complex customer programs with high levels of ambiguity
• Strong documentation and organizational skills with a focus on creating scalable, repeatable processes
• Ability to translate explicit and implicit customer needs into structured requirements and influence product and engineering roadmaps
• Demonstrated experience in stakeholder management, risk management, and program execution at scale
• Bachelor’s degree in a relevant field or equivalent experience
• 5+ years of technical program or project management experience, with demonstrated ownership of complex, cross-functional initiatives
• Exceptional ability to communicate complex technical concepts clearly to both technical and non-technical audiences, including executive stakeholders
• Data centers
• HVAC and mission-critical cooling systems
• Strong experience working with enterprise customers and distributed, cross-functional teams
• You enjoy collaborating with cross-functional teams to tackle complex projects, leveraging your expertise to drive successful outcomes
• You have the drive to learn about different industries and technologies, and a passion to help customers operate their plant more efficiently and effectively with Phaidra’s AI supervisory control system
• You can take ownership of your assigned customers and delight them!
• You can guide internal and external teams as you coordinate the configuration and installation of the customers industrial plant AI Agents, and provide professional support while you grow customer relationships for future expansion and advocacy
• You thrive in a process-driven environment, yet possess the flexibility to adapt and tailor those processes to each customer's unique needs
• You’re an independent worker, skilled in organization, planning, and project management
• You have technical knowledge of industrial controls, building automation systems, and/or air or water cooled chiller plants
• Strong track record of driving process improvements and operational excellence initiatives
• Experience leading cross-functional technical solution delivery involving engineering, research, and product teams
• Proven ability to mentor, coach, and develop team members
• Experience influencing product strategy through customer insights and program learnings
• Project Management Professional (PMP) certification or equivalent