Customer Experience Agent (German Speaking)

Join Whatnot, the largest live shopping platform in North America and Europe. As a Customer Experience Agent, you will be responsible for ensuring a positive experience for buyers and sellers, resolving customer issues, and seeking opportunities to improve the overall customer experience. You must be fluent in English and German, have at least 2 years of support experience, and have a deep understanding of the DACH market.

• Interact with buyers and sellers with a customer-first attitude, ensuring a positive experience.
• Resolve all customer issues regarding payments, orders, shipments, and general questions in a timely manner.
• Become an expert in the Whatnot product, processes, and systems to drive positive outcomes for our users.