Customer Experience Agent, High Value Items

Join Whatnot, the largest livestream shopping platform in North America and Europe. As a Customer Experience Agent for High Value Items, you will investigate complex cases involving high-value transactions, determine fair market value for missing or incorrect items, and provide empathetic support to buyers and sellers. This role requires strong investigative judgment, excellent collaboration skills, and the ability to think critically. Benefits include generous time off, health insurance options, work from home support, care benefits, retirement plans, and parental leave.

• Investigate complex high-value item cases end-to-end to ensure fair and timely resolutions.
• Determine fair market value for missing or incorrect items to support accurate reimbursement decisions.
• Work efficiently through assigned queues and backlogs while maintaining quality and SLA standards.