Disputes Paralegal

Join Whatnot, the largest livestream shopping platform in North America and Europe. As a Disputes Paralegal, you will work directly with our Litigation Counsel, managing a high volume of disputes and improving our systems as we scale. This role offers flexibility to work from home or from one of our global office hubs.

• Own intake end to end across every channel — logging, categorizing, and routing each new matter to the right attorney with a clear summary of the claim, claimant, type, and any immediate deadlines.
• Triage and manage accurately and consistently across claim types (demand letters, pre-litigation disputes, arbitration threats, small claims, subpoenas) — making defensible first-line calls under time pressure.
• Draft and send initial responses to users, working from templates and escalation protocols, and calibrating tone for sensitive or adversarial situations.