IT Systems & Ops Engineer

Join Whatnot, the largest livestream shopping platform in North America and Europe. As an IT Support Engineer, you will manage the daily support queue, administer user accounts, execute onboarding and offboarding processes, provide local IT support, build workflow automations, and create and maintain IT documentation. You should have 3-5 years of experience in IT support or operations roles, hands-on experience with Okta and Google Workspace administration, and strong problem-solving abilities.

• Own and manage the IT support queue in Jira Service Management, ensuring SLA compliance and high customer satisfaction scores.
• Administer user accounts and access across Okta, Google Workspace, Slack, Zoom, and other corporate applications.
• Execute employee onboarding and offboarding processes with attention to security, compliance, and user experience.