Strategy & Operations Director, Commerce

Join Whatnot, the largest livestream shopping platform in North America and Europe. As the Strategy & Operations Director, you will drive business decisions across our marketplace ecosystem, focusing on post-purchase operations, operational performance, and strategic partnerships. You should have 10+ years of experience in strategy and operations roles, strong analytical judgment, and excellent communication skills. Benefits include generous time off, health insurance, work from home support, care benefits, retirement plans, and parental leave.

• Set and drive the strategy for post-purchase operations, partnering closely with Product, Engineering, and Operations.
• Translate insights from operational data and user interactions into priorities, roadmaps, and initiatives that improve quality, speed, and scalability.
• Lead complex, cross-functional initiatives from problem definition through execution, ensuring alignment, accountability, and measurable outcomes.