Strategy & Operations Manager/Senior Manager, Commerce

Join Whatnot, the largest live shopping platform in North America and Europe. As a Strategy & Operations Manager/Senior Manager, you will drive business decisions across our marketplace ecosystem, focusing on post-purchase operations, operational performance, and strategic partnerships. You should have 8-10 years of experience in strategy and operations roles, strong analytical judgment, and excellent communication skills. Benefits include generous time off, health insurance, work from home support, care benefits, retirement plans, and parental leave.

• Set and drive the strategy for post-purchase operations, partnering closely with Product, Engineering, and Operations to deliver scalable, high-quality experiences for Whatnot’s users.
• Translate insights from operational data and user interactions into priorities, roadmaps, and initiatives that improve quality, speed, and scalability.
• Lead complex, cross-functional initiatives from problem definition through execution, ensuring alignment, accountability, and measurable outcomes.