About The Role

Join Whatnot, the largest live shopping platform in North America and Europe. As a Trust & Risk Agent, you will be the front-line support for customers experiencing trust and safety issues. You will investigate complex cases, educate customers, and work with other departments to resolve open questions. This role is perfect for someone looking to jumpstart their career in a fast-paced environment.

Provide inbound email support for users experiencing trust and safety issues, de-escalate and educate customers.
Investigate Trust & Risk cases with high complexity and high sensitivity while maintaining customer satisfaction.
Serve as the escalation point for issues requiring nuanced understanding of language and culture, and work with other departments to resolve open questions.

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