IT Help Desk Specialist

Join our team as an IT Help Desk Specialist, where you will be the face of our IT Help Desk and manage day-to-day workplace technology. You will be responsible for the end-to-end employee lifecycle, troubleshooting hardware across both Windows and macOS, and optimizing network connectivity. You will also provide AV support for meetings and events, assist with on-prem IT infrastructure, and educate end users on basic IT best practices. This role offers a range of benefits, including dental and health insurance, unlimited PTO, and a stocked kitchen.

• Serve as the first point of contact for IT support, resolving hardware, software, and connectivity issues for desktops, laptops (Windows and macOS), mobile devices, and printers.
• Manage user accounts, permissions, and access across all systems, including Google Workspace, Zoom Rooms, and other internal tools; handle user onboarding and offboarding, including provisioning accounts, devices, and access.
• Set up, configure, and maintain Zoom Rooms hardware and software, ensuring smooth video conferencing and collaboration.
• Associate’s or Bachelor’s degree in IT, Computer Science, or related field (or equivalent experience)
• Familiarity with networking fundamentals (LAN/Wi-Fi, IP addressing, DNS, DHCP) and Jira
• Experience supporting printers, Zoom Rooms, and AV equipment
• Excellent problem-solving and troubleshooting skills
• 1–2 years of experience in IT help desk, desktop support, or technical support roles
• Strong customer service, troubleshooting, and communication skills
• Hands-on experience supporting macOS and Windows laptops and desktops
• Experience with event management technology or advanced AV systems
• Certifications or hands-on experience with key IT platforms, including Google Workspace/Google Cloud, Okta (identity and access management), and Atlassian Jira (project/workflow management)
• Experience with mobile MDM solutions JAMF
• Familiarity with security frameworks (SOC 2, ISO 27001, PCI)