Client Success Account Manager

Join our branded content team as a Client Success Account Manager. In this role, you will oversee key brand partnerships, manage production and delivery schedules, build strong client relationships, and drive accurate reporting on campaign effectiveness. You should have a strong background in project management, social media best practices, and delivering complex projects.

• Overseeing and managing key brand partnerships, ensuring the delivery of fast-paced campaign work on a weekly basis.
• Building strong client relationships through consistent communication, managing client expectations and feedback with a positive, solutions-focused attitude.
• Driving accurate and informative reporting on campaign effectiveness, illustrating our ability to hit client KPI’s.
• Comfortable in fast-paced, creative environments with the ability to bring teams together to deliver the right solution
• Strong written and verbal skills, confident at presenting clear and informative narratives both internally and externally
• Have a solutions focused mindset
• Comfortable in building strong and constructive relationships with clients based on honesty and trust
• A thorough understanding of core account/project management skills including the ability to brief teams, understand and create timelines, development of clear and concise presentations, and management of costs
• A good knowledge of social best practice, platforms and formats
• Strong background in delivering complex and challenging projects, specifically across social video and static content
• A natural project leader with the ability to steer members of the team