VIP Account Manager

Join Zynga, a leading social gaming company, as a VIP Account Manager. In this role, you will be responsible for retaining and reactivating VIP players, developing new VIP customers, and increasing player lifetime value and revenue contribution. You will cultivate and develop relationships with our most financially invested players, serve as a liaison between our highest value players and the studio, and work collaboratively with cross-functional teams to drive revenue growth. This position offers a range of benefits, including wellness programs, flexible time-off policies, and opportunities for equity participation.

• Developing and maintaining relationships with VIP customers to increase player lifetime value and revenue contribution.
• Proactively communicating with VIP players to retain and reactivate them, and to grow the VIP player base.
• Collaborating with cross-functional teams to drive revenue growth and improve the overall customer experience for VIP players.
• Customer Focused
• Impeccable communication skills
• Some weekends or evenings may be required
• Extensive Customer Service experience
• Some travel may be needed
• 3 or more years of customer service or account management experience
• Knowledge of Microsoft Office
• Ability to generate revenue on own initiative based on personal account relationships
• Team player
• Excellent telephone skills – able to handle high call volume 90 or more a day
• Rapport building skills
• Accuracy and Attention to detail
• College Degree preferred but not mandatory
• Target / Sales Driven
• High level understanding / interest in social gaming
• Positive attitude and are excited to learn more