Commercial Operations Coordinator

Join KAYAK, a leading travel company, as a Commercial Operations Coordinator. In this role, you will support foundational initiatives and projects that improve commercial performance and strengthen partner relationships. You will streamline day-to-day workflows, maintain and improve internal documentation, develop knowledge of KAYAK's internal systems, collaborate with various teams, support the rollout of new tools and features, and contribute to training sessions. This position offers flexible work options, team-wide time off, volunteer opportunities, wellness support, resource groups, and career growth opportunities.

• Support foundational initiatives and projects that improve commercial performance and strengthen partner relationships across airline, hotel, car, and vacation clients.
• Help streamline day-to-day workflows for Account Owners by improving processes, maintaining data accuracy, and driving efficiency across the global organization.
• Collaborate with Analytics, Engineering, Legal, and Finance to support commercial roadmaps and contribute data-informed insights to cross-functional decisions.
• We are looking for a data-driven self-starter with the ability to navigate a fast-paced agile environment to support our global Account Management team
• KAYAK is seeking a Commercial Operations Coordinator to support our global business activities and scale internal processes and initiatives within our Operations team
• At least 1 year of working experience in operations, coordination, account support, sales/business development enablement, or related roles — equivalent experience, transferable skills, or non-traditional career paths are equally welcome
• Strong written and verbal communication skills in English, with the ability to translate complex processes into clear, accessible guidance for both technical and non-technical colleagues
• Curiosity about travel technology or digital platforms — prior experience in the travel industry is welcome but not essential
• A collaborative mindset: you work well across teams and time zones, ask questions openly, and share knowledge generously
• An organised, adaptable approach — you manage competing priorities well and stay effective when things shift
• Comfort working with data: you enjoy using numbers to understand problems and communicate findings clearly to different audiences
• Curiosity about AI and emerging technologies, including hands-on experience using LLMs in study, work, or personal projects, and enthusiasm for building further capability in this area
• Strong knowledge in Google Workspace; experience with Atlassian tools (Jira, Confluence) or a CRM system such as Salesforce is a plus, but not required