Commercial Operations Coordinator

Join KAYAK as a Commercial Operations Coordinator, where you'll support global business activities and enhance internal processes within our Operations team. This role requires a data-driven self-starter who can navigate a fast-paced environment and support our global Account Management team. Responsibilities include improving commercial performance, streamlining workflows, maintaining internal documentation, collaborating with various departments, and contributing to training sessions. Enjoy flexible work options, team-wide time off, volunteer opportunities, wellness initiatives, and career growth opportunities.

• Support foundational initiatives and projects that improve commercial performance and strengthen partner relationships across airline, hotel, car, and vacation clients.
• Help streamline day-to-day workflows for Account Owners by improving processes, maintaining data accuracy, and driving efficiency across the global organization.
• Collaborate with Analytics, Engineering, Legal, and Finance to support commercial roadmaps and contribute data-informed insights to cross-functional decisions.
• Strong written and verbal communication skills in English, with the ability to translate complex processes into clear, accessible guidance for both technical and non-technical colleagues
• Curiosity about AI and emerging technologies, including hands-on experience using LLMs in study, work, or personal projects, and enthusiasm for building further capability in this area
• Strong knowledge in Google Workspace; experience with Atlassian tools (Jira, Confluence) or a CRM system such as Salesforce is a plus, but not required
• Comfort working with data: you enjoy using numbers to understand problems and communicate findings clearly to different audiences
• An organised, adaptable approach — you manage competing priorities well and stay effective when things shift
• At least 1 year of working experience in operations, coordination, account support, sales/business development enablement, or related roles — equivalent experience, transferable skills, or non-traditional career paths are equally welcome
• A collaborative mindset: you work well across teams and time zones, ask questions openly, and share knowledge generously
• Curiosity about travel technology or digital platforms — prior experience in the travel industry is welcome but not essential