Product Manager (CRM)

Join KAYAK as a Product Manager for CRM, where you will own the products and platforms that shape how we communicate with millions of travelers worldwide. You will manage the team's backlog, plan and run sprints, and oversee delivery across design, development, and experimentation. Your role will involve translating user intent into relevant omni-channel communication and using data to measure success.

• Gérer le backlog de l'équipe agile CRM de manière proactive, en triant les demandes et en les transformant en spécifications claires.
• Planifier et diriger les cérémonies agiles, en veillant à ce que l'équipe fonctionne avec des priorités claires et des engagements réalistes.
• Superviser les pipelines de conception, de développement et d'expérimentation pour les initiatives CRM, de la découverte précoce à la mise en œuvre.
• Experience working with data, writing basic SQL, and using A/B testing and experimentation to guide decisions
• Solid understanding of CRM strategy, including transactional communication, segmentation, and retention tactics, and how to translate these into product capabilities
• Hands-on familiarity with modern CRM / customer engagement platforms — experience with MoEngage is a strong plus; Braze, Iterable, Salesforce Marketing Cloud or similar tools are also relevant
• Clear written and verbal communication skills, with the ability to write concise PRDs and keep engineering, design, marketing, and leadership aligned
• Experience working with omni-channel communication (email, push, in-app, messengers) and designing cohesive journeys across channels
• Proven experience working in an agile environment: backlog management, sprint planning, and leading a cross-functional team through delivery
• Genuine interest in the travel domain and empathy for traveler needs; prior experience in travel, metasearch, or high-volume consumer marketplaces is a plus
• 3+ years of Product management experience with direct exposure to CRM, lifecycle, retention, or growth products in a B2C or e-commerce environment
• Comfort collaborating with engineers on technical topics such as event tracking, APIs, and data flows, even if you’re not writing code yourself