About The Role

Join our team as an IT Operations Specialist! In this role, you will provide day-to-day IT support for employees, assist with onboarding and offboarding, troubleshoot basic technology issues, and manage inventory of IT equipment. You will also support company tools and platforms, document IT processes, and provide general operational support. This position offers a competitive benefits package, including a 401(k) plan with company matching, flexible paid time off, and medical, vision, and dental insurance.

Provide day-to-day IT support for employees across hardware, software, accounts, and access-related issues.
Assist with employee onboarding and offboarding, including laptop setup, account provisioning, and equipment management.
Troubleshoot basic network, system, printer, conferencing, and office technology issues.
2+ years of experience in IT support, help desk, office IT, or a related field preferred
Strong communication and interpersonal skills
Comfortable working in a fast-paced environment with shifting priorities
Organized, detail-oriented, and responsive
Basic understanding of computer systems, networking, and common SaaS tools
Bachelor's Degree in Computer Science, Engineering or related field
Willingness to learn new systems and technologies
Located near or able to commute conveniently to our Midtown Manhattan office
Experience supporting macOS environments
Interest in cybersecurity, blockchain, or Web3
Previous experience supporting office operations or employee onboarding processes
Familiarity with Google Workspace, Okta, Slack, Zoom, or MDM tools

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