About The Role

Join Prolific, a leading company in the AI space, as a Strategic Customer Success Manager. In this role, you will partner with frontier AI model creators, ensuring their success through our human data offerings. You will lead the end-to-end success lifecycle, guiding customers from onboarding to maturity, expansion, renewal, and advocacy. This position requires 6+ years of experience in a customer-facing strategic or enterprise customer success role, strong business acumen, and a fundamental understanding of AI and machine learning. Enjoy a competitive salary, benefits, and remote working within our impactful, mission-driven culture.

Partnering with frontier AI model creators to ensure the success of their research initiatives, human data/feedback programs, and quality assurance benchmarks.
Serving as a trusted advisor, translating research and business objectives into actionable strategies for Prolific’s platform and services.
Leading business reviews and executive engagements with clients, building case studies and advocacy stories that highlight how Prolific is driving frontier AI research for them.

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