Software Engineer (AI Agent & LLM)

Join Otter, a leading conversational knowledge engine, as a Senior AI Agent & LLM Engineer. In this hands-on role, you will build and improve AI systems, develop robust evaluation datasets, diagnose failures, and collaborate across teams. Enjoy competitive compensation, hybrid working, comprehensive health benefits, generous PTO, and a 401(k) plan.

• Contribuer à la construction et à l'amélioration des systèmes d'IA derrière le moteur de connaissance conversationnelle d'Otter et l'IA Chat.
• Développer des ensembles de données d'évaluation robustes, des correcteurs automatisés, des tests de régression et des portes de sortie pour la qualité de l'IA.
• Collaborer avec les équipes d'IA, de produit, d'infrastructure, de données, de sécurité et d'application pour fournir des capacités de bout en bout.
• Has hands-on experience building and shipping AI-agent or LLM-powered products
• Can use data, traces, logs, and qualitative examples to identify and resolve complex failures
• Has a strong focus on AI quality and experience evaluating nondeterministic systems
• Combines strong product judgment with rigorous engineering and evaluation practices
• Operates with high agency, strong ownership, and a bias toward action
• Brings strong backend or distributed-systems engineering skills
• Can take ambiguous problems from initial exploration through production launch and continuous improvement
• Has 3+ years of AI Agent engineering, machine learning engineering, or related experience
• Works effectively across services, technical domains, and organizational boundaries
• Demonstrated ability to use coding agents effectively while rigorously reviewing and controlling the quality of their output is a plus