Customer Experience Engineer - FR

Join Pelico, an innovative French scale-up revolutionizing manufacturing intelligence through resource optimization. As a Customer Experience Engineer, you will ensure the seamless operation and reliability of the Pelico platform, supporting users' ongoing success. Your role will involve proactive monitoring, efficient ticket management, advanced troubleshooting, documentation, client relationship management, and team collaboration. You will have the opportunity to work in a dynamic environment with a focus on empowerment, ownership, resilience, outcome orientation, and playfulness.

• Assurer le bon fonctionnement et la fiabilité de la plateforme Pelico, en identifiant et en résolvant proactivement les problèmes techniques et opérationnels.
• Gérer efficacement les tickets quotidiens, en communiquant des concepts techniques complexes de manière claire et accessible.
• Établir et entretenir des relations solides et de confiance avec les clients, en gérant plusieurs comptes et en garantissant leur satisfaction.