Southwest Regional Lead (Customer Delivery)

Join Peregrine, a rapidly growing technology company focused on transforming public safety and government operations. As the Southwest Regional Lead for Customer Delivery, you will manage the full customer delivery lifecycle, lead a team of Deployment Strategists, Customer Advocates, and Trainers, and drive customer adoption and growth in your region. You will be accountable for customer outcomes, including deployment speed, adoption, and net dollar retention. This role requires deep familiarity with enterprise software deployment, strong leadership skills, and a passion for building something impactful.

• Organiser et diriger l'équipe de livraison client régionale pour produire des résultats clients de premier ordre.
• Gérer le cycle de vie de la livraison, de l'initialisation du client au développement des flux de travail, à l'adoption à grande échelle.
• Surveiller la santé des clients dans votre région, identifier proactivement les clients post-implémentation montrant des signes de déclin.
• You have deep familiarity with enterprise software deployment and can credibly coach technical and non-technical practitioners at any stage of the lifecycle
• Even if you’re not hands-on with code every day, you’re technically capable and able to guide technical data engineering and implementation teams through customer problem definition and workflow development motions
• You've managed customer-facing delivery teams and have a clear, practiced point of view on what good looks like
• You are a humble, service-oriented leader. You measure your own success by what your people accomplish, not by what you personally deliver
• You communicate with precision and vision across audiences, from a Deployment Strategist troubleshooting a data pipeline, to a law enforcement executive evaluating whether to renew, to a panel audience assessing whether to engage with Peregrine at a regional conference, to an internal meeting with company leadership
• You're motivated by the opportunity to build something. Our business is small and growing fast, and we are looking to hire leaders who are excited about shaping the trajectory of this role and the culture of the company
• When not traveling, this role will be in office 4 days/week in our SF office
• Experience in or strong familiarity with public safety, law enforcement, or government technology preferred but not required
• Willingness to travel within your region regularly (~50%)
• Demonstrated track record owning customer outcomes end-to-end, including time to value, adoption, renewal, and expansion metrics
• 8+ years in enterprise software delivery, consulting, or business operations leadership, with at least 3 years managing customer-facing teams