Customer Onboarding Manager

Join Tipalti, a rapidly growing SaaS company specializing in accounts payable automation and global payments solutions. As a Customer Onboarding Manager, you will lead implementation projects, guide customers through the technical integration process, and oversee project timelines and tasks. You will also contribute to the internal knowledge base and have the opportunity for professional growth in a collaborative and inclusive work environment.

• Lead the implementation of Tipalti's cloud-based accounts payable automation solution, ensuring a seamless experience for customers.
• Deliver exceptional service, becoming a trusted advisor and advocate for each customer throughout their journey with Tipalti.
• Guide customers through the technical integration process, providing expert problem-solving assistance and overseeing project timelines.
• The ideal candidate is self-motivated, proactive in understanding customer needs, and experienced in moving customers through the implementation of Tipalti’s SaaS products
• 4+ years of implementation, project management, consulting, or customer success experience with SaaS applications
• Excellent project management, communication, and problem-solving skills
• Ability to work in a fast-paced, deadline-driven start-up environment
• Bachelor's degree in a relevant field or equivalent practical experience
• Passionate about customer service and proactively identifying solutions
• Hands-on experience implementing and/or integrating with ERP applications such as NetSuite, QuickBooks, Intacct, etc
• Accounts Payable and Procurement knowledge
• Ability to read, debug, and understand web applications (HTML, CSS, JavaScript, API calls, etc.)