Service Delivery Manager

Join the Woodland Trust, the UK's largest woodland conservation charity, as a Service Delivery Manager. In this hybrid role, you will be responsible for managing IT service delivery, driving continual improvement, and effectively communicating with internal and external stakeholders. You will need experience in IT service delivery, knowledge of ITIL policies, and strong communication skills. The position offers a competitive salary, enhanced employer pension, life assurance, flexible working options, generous annual leave, and more.

• Act as the first escalation point for P1 and P2 incidents affecting business operations, managing business as usual processes performed by the service desk and service delivery department.
• Manage and maintain the IT asset management system, ensuring policies, processes, and procedures are fit for purpose, and drive for continual improvement of service offerings.
• Manage internal and external stakeholders effectively, ensuring strong communication throughout, and collaborate with co-suppliers to enhance service delivery.