Service Support Specialist

Join Harbinger, a leading company in the automotive industry, as a Service Support Specialist. In this role, you will be the primary point of contact for customers, dealers, and internal stakeholders throughout the vehicle ownership and warranty lifecycle. You will provide technical guidance, service direction, warranty authorization, and case management support, ensuring every customer interaction reinforces Harbinger's commitment to industry-leading service. You will also participate in service-related projects, collaborate with internal departments, and contribute to the development and refinement of labor operation standards and labor time guides.

• Serve as the primary point of contact for Harbinger customers, dealers, Authorized Service Providers (ASPs), and internal stakeholders throughout the vehicle ownership and warranty lifecycle.
• Provide technical guidance, service direction, warranty authorization, and case management support while ensuring every customer interaction reinforces Harbinger's commitment to industry-leading service.
• Own service-related cases from initial contact through resolution, maintaining accurate documentation, coordinating cross-functional resources, and supporting continuous improvement initiatives across service operations.
• Familiarity with warranty administration and service operations processes preferred
• Ability to interpret technical documentation, service manuals, wiring diagrams, and repair procedures
• Strong mechanical and electrical diagnostic aptitude
• Ability to travel as required to support training, dealer development, field investigations, and customer support activities
• Degree in Automotive Technology, Diesel Technology, Electrical Technology, or a related technical field preferred
• Exceptional verbal and written communication skills
• Strong attention to detail and documentation accuracy
• Strong customer service orientation with the ability to manage difficult situations professionally
• Bilingual capabilities are a plus
• Proficient with Microsoft Office Suite and case management software platforms
• Ability to prioritize multiple tasks in a fast-paced environment
• Self-motivated with the ability to work independently and collaboratively
• Equivalent combination of education, training, and relevant experience will be considered
• Experience supporting automotive, commercial vehicle, EV, fleet, or technical service operations preferred
• Excellent organizational, analytical, and problem-solving skills