Junior IT & Operations Support

Join our fast-paced fintech company as a Junior IT & Operations Support. In this entry-level to junior role, you will provide day-to-day support for our employees, brokerage operations, SaaS platforms, and phone system. You will work closely with our IT/Tech manager and senior IT Specialist, gaining exposure to various aspects of IT and operations. Responsibilities include employee onboarding and offboarding, day-to-day IT support, SaaS platform support, phone system support, brokerage operations support, and assisting with IT projects and compliance. This role is ideal for someone with 1-2 years of IT experience who wants to broaden their skills beyond a traditional helpdesk position.

• Support employees with day-to-day IT issues, including software problems, account access, and hardware troubleshooting.
• Assist with employee onboarding and offboarding processes, including account setup and deprovisioning.
• Execute day-to-day SaaS administration tasks, including user provisioning, deprovisioning, and license assignments across core platforms.
• Comfortable supporting both Windows 11 and macOS experience with common SaaS platforms (Slack, Microsoft 365, or similar) from an admin or power-user perspective
• Clear communicator: you can explain a technical issue simply to a non-technical colleague
• Self-motivated and organized: you manage your own queue and follow through without being chased
• Positive attitude and a genuine interest in learning — this role grows with you
• Working knowledge of Google Workspace administration (user management, groups, basic settings)
• 1–2 years of experience in an IT support, helpdesk, or IT operations role
• Strong troubleshooting and critical thinking skills — you know how to work through a problem methodically
• Any exposure to VoIP or phone system administration (3CX, Zoom Phone, RingCentral, or similar)
• Familiarity with Salesforce at any level (even as an end user in a previous role) is a plus
• Any IT certifications (CompTIA A+, Google IT Support Certificate, or similar)
• Exposure to MDM tools (Hexnode, Jamf, Intune, or similar)
• Experience in a financial services, brokerage, or regulated industry environment
• You will need a reliable high-speed internet connection and a space at home to occasionally store company laptops for new hire shipments. You will also need ship laptops to new employees using Fedex, UPS or common delivery methods