About The Role

Join DealHub as a Customer Success Manager, where you will be the trusted point of contact for our customers, leading them through implementation, onboarding, and ongoing adoption of our platform. Your mission will be to drive successful implementations, strong adoption, high retention, and long-term customer growth. You will work hands-on with customers, configure solutions, lead onboarding projects, deliver training, and ensure customers realize ongoing value from the platform. You will also collaborate with cross-functional teams and drive upsell and expansion opportunities within existing accounts.

Drive successful implementations and go-lives, strong adoption, high retention, and long-term customer growth.
Work hands-on with customers to configure solutions, lead onboarding projects, deliver training, and ensure customers realize ongoing value from the platform.
Collaborate with cross-functional teams, including Sales, Product, and Support, to advocate for customer needs and ensure a seamless customer experience.
Have proven hands-on experience with leading onboarding and implementation processes
Experience with CPQ tools (an advantage)
Have proven experience and understanding of CRM (Salesforce/Dynamics/Hubspot) - is a must
Have good understanding of sales and business processes
Have 5+ years of proven experience as a Customer Success Manager from Saas companies - is a must
Have excellent interpersonal communication and customer-oriented skills
Communicate in English as a mother tongue level - is a must
Feel comfortable leading workshops and technical training sessions
Act as the trusted advisor in front of C-suite and senior levels
Have a "can-do" approach, great problem-solving and work-under-pressure ability
Love working in a dynamic and fast-paced environment
Have proven experience with similar roles: Customer Success Manager / Presales / Sales Engineer / Technical Account Manager

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