About The Role

Join our team as a Solution Expert, where you will be the technical trusted advisor for our customers. You will be responsible for building the solution, leading the onboarding process, and ensuring customer satisfaction. Your day-to-day tasks will include customer meetings, understanding their business workflows, and configuring the software. You will work closely with various teams and be the go-to person for any technical solutions. This is a great opportunity for those who enjoy a combination of customer-facing and technical processes.

Act as the technical trusted advisor for customers, leading the onboarding process through implementation, configuration, and integrations.
Understand customers’ business workflows and requirements, and build specific solutions tailored to their needs.
Lead technical sessions, work closely with Customer Success, Support, and Product teams, and be the go-to person for any technical solutions.
Great ambitious and problem-solving approach
Extraordinary logical thinking, with strong analytical skills and a data-oriented mind
Excellent communication skills with strong customer-facing orientation
Experience or proven knowledge of CRM tools (Salesforce / HubSpot / Microsoft Dynamics) - advantage
Strong project management skills and ability to manage multiple tasks
Experience / proven knowledge of MS-SQL and REST API - big advantage
Proven experience of at least 1 year of implementing information systems for external customers
Fluent in English (both written and verbal)
Graduated in relevant fields (Information Technology/ Industrial Engineering/ Information Systems / Economics)

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