Senior Manager of Technical Account Management

Join Corelight, a leading cybersecurity company that defends the world's most sensitive networks. As the Senior Manager of Technical Account Management, you will lead a global team of Technical Account Managers, drive product adoption strategies, and align with cross-functional executive leadership. You will also resolve high-stakes systemic escalations and maintain expertise in the enterprise technical ecosystem. The ideal candidate will have 10+ years of experience in customer success or technical leadership, with a strong background in cybersecurity.

• Direct the execution, strategy, and operational objectives of the global Technical Account Management organization, ensuring enterprise customers successfully leverage Corelight’s insights.
• Manage, mentor, and develop a worldwide team of Technical Account Managers and senior individual contributors, establishing operational objectives and cultivating a culture of technical excellence.
• Design and drive global, proactive strategies to maximize product adoption, establish corporate best-practice guidelines, and systematically mitigate customer churn risk across the enterprise portfolio.
• 10+ years of experience in customer success, technical account management, or technical leadership within an enterprise software environment, with 5+ years of direct people management experience overseeing global or multi-regional technical teams
• 5+ years of direct experience in Technical Account Management, Systems/Sales Engineering, or advanced Enterprise Technical Support
• Demonstrated success leveraging industry-standard customer success and CRM platforms (e.g., Salesforce, Gainsight, Client Success) to build forecasting models and track organizational health
• 6+ years of experience in the cybersecurity industry is highly preferred
• Education: A degree in Computer Science, Cybersecurity, or a related technical field (or equivalent practical experience)
• Data-Driven Operational Leadership: Highly adept at developing, analyzing, and leveraging advanced performance metrics (KPIs/OKRs) to formulate global team strategies, optimize resource planning, and demonstrate quantifiable value to executives
• Strategic & Executive Communication: Exceptional capability to translate highly complex technical concepts into clear, persuasive strategic summaries for both deep technical experts and executive-level stakeholders
• Organizational Agility & Change Management: Outstanding organizational, resource scheduling, and change-management skills with a proven ability to direct operations in a fluid, collaborative, and fast-paced environment
• Enterprise Advisory & Governance Mindset: Extensive experience working directly with strategic enterprise customers at a consultative level, establishing deep corporate trust, governance structures, and long-term partnerships
• Mission-Driven Leadership: Deeply passionate about cybersecurity, empowering enterprise network defense, and fostering an inclusive, low-ego, and diverse global team culture