About The Role

Join Fyxer, a rapidly growing AI startup, as a Senior Customer Support Specialist. In this role, you will be the front line of customer support, diagnosing and troubleshooting complex technical issues, and identifying patterns in customer issues to drive process improvements. You will also act as a liaison between support, sales, product, and customer success teams. The position is fully remote, but candidates must be based in Austin.

Own the front line of customer support across chat, email and video - resolving issues end-to-end with minimal hand-holding.
Diagnose and troubleshoot complex technical issues, escalating to Product Engineering only when genuinely needed.
Identify patterns in customer issues and turn them into process improvements, knowledge base content, and actionable insights for the wider team.

This is an external listing. JobSpring does not represent or verify the employer. Report this listing