Technical Delivery Manager (State & Local Government)

Join Appian, a leading provider of low-code automation solutions. As a Technical Delivery Manager (TDM), you will be responsible for driving customer success and growth through technology engagements. You will manage and deliver innovative solutions built on the Appian platform, oversee all aspects of agile delivery, and collaborate closely with sales and customer success teams. The ideal candidate will have a background in engineering, computer science, or a related field, with at least 5 years of experience in an agile delivery environment and a proven track record in supporting State & Local Government contracts.

• Manage and deliver innovative solutions built on the Appian platform for customers, overseeing all aspects of agile delivery.
• Drive customer growth through technology expertise, trusted advice, relationships, and demonstrated results.
• Engage in all aspects of driving results and growth at strategic accounts, including project management, account management, relationship building, and financial management.
• B.S./B.A. in Engineering, Computer Science, Information Systems, Mathematics or related field/degree
• Intellectual curiosity, bias for action, ability to thrive in ambiguity, excellent communication skills
• Industry-experience in one or more of the following industries: Financial Services, Pharmaceuticals, Insurance, Manufacturing (preferred)
• Proven background in support State & Local Government contracts
• 5+ years of experience in an agile delivery environment with at least 1 year of experience leading a team
• Experience managing a book of business using financial management tools and metrics
• Experiencing leading agile delivery teams and managing enterprise scale technology programs , including collaborating with architects and product designers to design and deliver compelling solutions for customers
• Ability to develop and maintain strategic relationships (stakeholder, buyer, influencer)
• Experience with one or more value selling methods and are exceptional at creating compelling business benefits that can be used in proposals and delivery
• Willingness to travel; 20% or less annually to support customer engagement
• Experience with software consulting (ideally in a ERP, CRM, BPM/Workflow, Data Integration Architecture or EAI) and/or applied knowledge of enterprise architecture, including data management (Preferred)
• Experience understanding customer’s strategic goals, positioning technology to meet their goals, developing application roadmaps with customers, and building compelling business cases to understand investments