Manager of Customer Experience Strategic Initiatives

Join Nexamp, a leading renewable energy company, as the Manager of Customer Experience Strategic Initiatives. In this hybrid role, you will drive strategic alignment across Customer Experience and Marketing, lead and develop team performance, and own end-to-end execution of the initiative portfolio. You will also influence resource allocation decisions, establish and scale execution frameworks, and elevate organizational capability. This position offers a range of benefits, including health benefits starting day one, flexible hybrid work arrangements, and a 401k company match.

• Drive strategic alignment across Customer Experience and Marketing leadership by translating business goals into a clear, prioritized portfolio of high-impact initiatives.
• Lead and develop team performance by coaching a lean group of project managers to consistently deliver complex, cross-functional initiatives tied to critical KPIs.
• Own end-to-end execution of the initiative portfolio, ensuring disciplined scoping, planning, delivery, and sustainment that balances speed, risk, and business impact.
• Demonstrated experience identifying and proposing strategic initiatives that drive measurable business outcomes
• Experience building or scaling project management processes, frameworks, or operating models
• 2+ years of experience managing and developing high-performing teams
• Demonstrated experience leading change management efforts for complex, cross-functional initiatives within customer-facing functions, with a track record of driving adoption while maintaining operational continuity
• Ability to ask appropriate questions, analyze data, identify the root causes of problems, and present creative solutions
• 6+ years of experience in project management, program management, operations, or related fields
• Eagerness to develop a fundamental understanding of how Nexamp operates and then apply that knowledge effectively to inform business decisions
• Strong experience working in fast-paced, evolving environments with competing priorities and ambiguity
• Bachelor’s degree in public policy, business, project management, finance, or related field
• Proven experience leading complex, cross-functional initiatives from ideation through implementation and sustainment in environments
• Experience in showcasing initiative to make improvements to current work, processes, products, and services across the organization. We value accountability and an ownership mentality
• Proven ability to influence senior stakeholders and drive alignment without direct authority
• Expertise in building strong internal and external relationships with customers and stakeholders, instilling trust and loyalty across the industry
• Commitment to Nexamp's mission and have a passion for solving tomorrow's climate crisis today
• If you don’t meet 100% of the above qualifications, but see yourself contributing, please apply