Manager of Customer Experience Strategic Initiatives

Join Nexamp, a leading renewable energy company, as the Manager of Customer Experience Strategic Initiatives. In this hybrid role, you will drive strategic alignment across Customer Experience and Marketing, lead and develop team performance, and own end-to-end execution of the initiative portfolio. You will also influence resource allocation decisions, establish and scale execution frameworks, and elevate organizational capability. This position offers a range of benefits, including health benefits starting day one, flexible time off, and a 401k company match.

• Drive strategic alignment across Customer Experience and Marketing leadership by translating business goals into a clear, prioritized portfolio of high-impact initiatives.
• Lead and develop team performance by coaching a lean group of project managers to consistently deliver complex, cross-functional initiatives tied to critical KPIs.
• Own end-to-end execution of the initiative portfolio, ensuring disciplined scoping, planning, delivery, and sustainment that balances speed, risk, and business impact.
• 2+ years of experience managing and developing high-performing teams
• Bachelor’s degree in public policy, business, project management, finance, or related field
• Commitment to Nexamp's mission and have a passion for solving tomorrow's climate crisis today
• Ability to ask appropriate questions, analyze data, identify the root causes of problems, and present creative solutions
• Expertise in building strong internal and external relationships with customers and stakeholders, instilling trust and loyalty across the industry
• Proven experience leading complex, cross-functional initiatives from ideation through implementation and sustainment in environments
• Eagerness to develop a fundamental understanding of how Nexamp operates and then apply that knowledge effectively to inform business decisions
• Proven ability to influence senior stakeholders and drive alignment without direct authority
• Experience in showcasing initiative to make improvements to current work, processes, products, and services across the organization. We value accountability and an ownership mentality
• Demonstrated experience leading change management efforts for complex, cross-functional initiatives within customer-facing functions, with a track record of driving adoption while maintaining operational continuity
• 6+ years of experience in project management, program management, operations, or related fields
• Demonstrated experience identifying and proposing strategic initiatives that drive measurable business outcomes
• Strong experience working in fast-paced, evolving environments with competing priorities and ambiguity
• Experience building or scaling project management processes, frameworks, or operating models
• If you don’t meet 100% of the above qualifications, but see yourself contributing, please apply