Account Executive (Expansion)

Join 7shifts, a leading restaurant scheduling platform, as an Account Executive for our SMB segment. In this role, you will build relationships with high-potential customers, assess their needs, and guide their next steps to maximize ROI. You will own and prioritize a pipeline of expansion opportunities, run consultative discovery and value-based demos, and proactively identify new revenue opportunities. You will also capture customer insights, maintain strong data hygiene, and partner cross-functionally to ensure smooth activation and ongoing success.

• Establish and nurture relationships with high-potential customers, guiding them through their journey and identifying opportunities for upselling and cross-selling.
• Utilize a data-driven approach to assess customer needs, run consultative discovery sessions, and deliver value-based demonstrations that connect customer challenges to measurable ROI.
• Own and prioritize a pipeline of expansion opportunities, proactively identifying and pursuing new revenue opportunities to consistently hit monthly recurring revenue (MRR) targets.
• Experience in a high-volume, quota-carrying tech sales role with a strong track record of hitting or exceeding targets
• A solutions-oriented approach, with confidence in handling objections and addressing customer pain points
• Strong proficiency in using sales tools and data to prioritize opportunities, manage pipeline, including a CRM (e.g. Salesforce), and ideally a customer success platform (e.g. Gainsight, Vitally, ChurnZero)
• Proven ability to uncover customer needs through deep discovery and drive value-based expansion within existing accounts
• Proficiency in utilizing AI tools to drive efficiency in day-to-day operations, including automating repeatable workflows and increasing productivity
• A bias for action and urgency, balanced with a thoughtful, strategic approach to managing your book of business
• Adaptability and resilience in a fast-paced, evolving environment, with a willingness to learn and continuously improve
• Experience in or exposure to restaurant tech (e.g., POS, ATS, payroll, online ordering, reservations, inventory management)
• We know you might not check every box, and that’s okay. If you’re excited about this role, inspired to contribute to a meaningful product, and eager to share ideas that drive real change, we’d love to hear from you
• Proficiency in Spanish or French
• Familiarity with restaurant operations, industry trends, and best practices