Senior Customer Marketing Manager

Join Recorded Future as a Senior Customer Marketing Manager, where you will be the strategic owner of our customer advocacy program. Your primary focus will be on identifying, developing, and scaling customer stories and relationships that build our credibility in the market. You will also support the broader customer marketing team on campaigns and retention initiatives, and work closely with Sales, Customer Success, Product Marketing, and Demand Generation.

• Identifying, developing, and scaling customer stories, relationships, and proof points to build Recorded Future’s credibility in the market.
• Owning and scaling Recorded Future’s customer advocacy program, identifying and nurturing a pipeline of customer advocates across segments, geographies, and verticals.
• Leading the end-to-end development of high-quality case studies, video testimonials, executive quotes, and other proof-point assets that support marketing and sales motions.
• Experience maintaining and growing third-party review platform presence (G2, Gartner Peer Insights, etc.)
• Cybersecurity industry experience preferred
• Self-starter who operates with a high degree of autonomy and thrives in a fast-paced, dynamic environment
• Excellent storytelling, communication, and presentation skills, with a proven ability to make complex ideas accessible and persuasive
• Familiarity with customer marketing campaigns and support of upsell, cross-sell, and retention motions is a plus
• Proven track record of developing and managing executive-level customer relationships and translating those relationships into compelling marketing assets
• 7+ years of marketing experience with a strong focus on customer advocacy, customer storytelling, or content marketing — with demonstrated ownership of an advocacy program or equivalent
• Deep expertise in end-to-end content development: case studies, video testimonials, executive quotes, review campaigns, and speaker sourcing
• Strong cross-functional collaboration skills — experienced in working alongside Sales, Customer Success, Marketing, and Executive stakeholders