Lead Operations Program Manager (Product)

Join Thumbtack, a platform that empowers small business owners. As the Lead Operations Program Manager for the Product team, you'll shape how we plan, build, and operate with AI at the center of our work. You'll lead strategic initiatives, establish scalable operating rhythms, and strengthen collaboration across all functions in product development. This role offers the opportunity to create clarity and cohesion through thoughtful systems and processes.

• Lead annual and ongoing continuous planning for the Product organization, using deep knowledge of company operations and business performance to influence operating rhythms for strategic alignment.
• Design how the Product org operates — leadership forums, decision-making processes, and cross-functional operating rhythms — in ways that scale across teams and shape the function's direction.
• Lead large, strategic programs spanning Product, Engineering, Design, and Analytics, driving alignment across teams and resolving high-level issues with minimal guidance.
• Experience building scalable processes and planning systems that improve organizational decision-making and execution
• Experience with modern planning approaches and tools (e.g., Continuous Planning, Linear, or similar platforms) that support how product organizations plan and operate
• 10+ years of experience in strategy, operations, or program management within high-growth technology companies or similarly fast-paced environments
• Experience in consumer marketplaces, SMB platforms, or technology-enabled services is preferred
• A track record of leading large, strategic programs and cross-functional initiatives — influencing senior leaders and aligning teams around shared goals without formal authority
• Deep experience partnering with Product and/or Design organizations, with expert-level fluency in how modern product teams plan, prioritize, and deliver work
• Proven ability to create structure and clarity out of ambiguity — using structured problem-solving and systems thinking to design comprehensive, long-term solutions and help organizations navigate change