Lead Operations Program Manager (Product)

Join Thumbtack, a company dedicated to helping small business owners thrive. As the Lead Operations Program Manager for the Product team, you will play a crucial role in transforming how we plan, build, and operate as a product organization. You will work closely with product leadership, design the operating structure of the Product organization, lead strategic initiatives, and drive alignment across teams. This is an opportunity to shape how our Product organization operates and make a meaningful impact on our mission.

• Lead annual and ongoing continuous planning for the Product organization, using deep knowledge of company operations and business performance to influence operating rhythms for strategic alignment.
• Design how the Product org operates — leadership forums, decision-making processes, and cross-functional operating rhythms — in ways that scale across teams and shape the function's direction.
• Lead large, strategic programs spanning Product, Engineering, Design, and Analytics, driving alignment across teams and resolving high-level issues with minimal guidance.
• Experience building scalable processes and planning systems that improve organizational decision-making and execution
• 10+ years of experience in strategy, operations, or program management within high-growth technology companies or similarly fast-paced environments
• Experience with modern planning approaches and tools (e.g., Continuous Planning, Linear, or similar platforms) that support how product organizations plan and operate
• Proven ability to create structure and clarity out of ambiguity — using structured problem-solving and systems thinking to design comprehensive, long-term solutions and help organizations navigate change
• Experience in consumer marketplaces, SMB platforms, or technology-enabled services is preferred
• A track record of leading large, strategic programs and cross-functional initiatives — influencing senior leaders and aligning teams around shared goals without formal authority
• Deep experience partnering with Product and/or Design organizations, with expert-level fluency in how modern product teams plan, prioritize, and deliver work