Professional Success Manager

Join Thumbtack as a Professional Success Manager II, where you'll lead a team of Success Specialists to drive customer retention, growth, satisfaction, and product adoption. You'll have a strong operational ownership and people leadership role, developing talent, improving team effectiveness, and partnering cross-functionally to enhance customer outcomes and business performance.

• Diriger une équipe de 10 à 12 spécialistes du succès client, en établissant des priorités claires, en fournissant des retours d'information continus et en soutenant la croissance professionnelle.
• Analyser les données de performance des clients, de l'équipe et de l'entreprise pour identifier les tendances, atténuer les risques et améliorer les prévisions.
• Collaborer étroitement avec les équipes Produit, Marketing, Ventes, Opérations et Analyse pour faire remonter les insights clients et améliorer les expériences clients.
• 8+ years of experience in Customer Success, Account Management, Consultative Sales, or post-sales leadership within a B2B, SaaS, marketplace, or technology environment
• Demonstrated ability to influence cross-functional partners and drive operational improvements through customer insights, data analysis, and collaborative problem solving
• Strong analytical, communication, and leadership skills with experience using CRM platforms, customer success technologies, business performance metrics, and AI-enabled tools to improve team effectiveness and customer outcomes
• 3+ years of experience leading high-performing, metrics-driven customer-facing teams with demonstrated success managing performance, developing talent, and delivering business results
• Experience building high-performing teams through hiring, onboarding, coaching, performance management, and career development
• Ability to thrive in a fast-paced, evolving environment while balancing customer advocacy, business priorities, and organizational change
• Proven success driving customer retention, revenue growth, customer satisfaction, and operational excellence through data-informed decision making and effective coaching