Customer Success Manager (MENA, Arabic Speaker)

Join Brandwatch as a Customer Success Manager for the MENA region. In this role, you will be responsible for the long-term health and retention of a portfolio of accounts, focusing on relationship building, solution embeddedness, and ensuring customers achieve clear business outcomes. You will work closely with the Account Manager and Onboarding team, drive customer adoption, and act as the customer's voice. This position requires professional or native proficiency in Arabic and experience working with clients in the MENA region.

• Gérer la rétention et les renouvellements d'un portefeuille de clients, en collaborant avec les Account Managers pour les revues commerciales trimestrielles.
• Établir des relations de confiance avec les parties prenantes exécutives, en veillant à ce que les solutions de Brandwatch soient alignées sur les objectifs commerciaux du client.
• Superviser le parcours d'intégration des clients, en dirigeant la formation et les initiatives de meilleures pratiques pour maximiser la valeur.
• This role works specifically with customers in the MENA region. Arabic language skills at professional or native proficiency are a requirement, as is experience working with clients in the MENA region
• Proven ability to develop and execute strategic account plans, with a track record of strong retention and renewal outcomes
• Excellent communication and presentation skills, with the ability to engage stakeholders at all levels
• Experience working with global customers across multiple teams and regions
• 3+ years' experience in a Customer Success role, ideally within SaaS or a similar technology environment
• Familiarity with Boolean search logic and data analysis
• Experience building strong relationships with senior stakeholders and executive sponsors
• Comfortable working independently while collaborating effectively across cross-functional teams
• Strong understanding of social media platforms and social listening/monitoring tools
• A proactive, commercially minded approach with strong problem-solving and critical-thinking skills
• Strong organisational skills, with the ability to manage multiple priorities in a fast-paced environment
• Experience working with commercial/retention targets
• Experience using CRM and customer success tools such as Salesforce, Gainsight, Zendesk, Zuora, or JIRA