Customer Success Manager

Join Obligo as a Customer Success Manager, where you'll build successful partnerships with property management companies nationwide. You'll manage a portfolio of customer accounts, ensuring their success and satisfaction while serving as a trusted advisor. This role requires strong relationship-building skills, experience in a customer-facing role at a B2B SaaS company, and the ability to work out of our New York City office. Enjoy comprehensive health insurance, a bonus scheme, generous PTO, and more.

• Gérer un portefeuille de comptes clients, établir des relations solides qui favorisent la satisfaction, la fidélisation et la croissance des clients.
• Assurer le processus d'intégration des comptes assignés, veiller à ce que les clients soient correctement mis en œuvre et équipés pour un succès à long terme.
• Identifier proactivement les opportunités d'améliorer l'adoption, l'engagement et le succès global des clients.
• Comfortable working with data and building or modifying basic reports in HubSpot; Tableau or Sigma experience is a plus
• Strong relationship-building, communication, organization, and problem-solving skills
• Bachelor's degree in Business, Marketing, Engineering, or a related field preferred
• 3+ years of experience in a customer-facing role at a B2B SaaS company, preferably in Customer Success, Account Management, or Technical Account Management
• Ability to understand customer technology stacks and work comfortably with CRM and data tools
• Prior experience in property technology (PropTech) or property management is a strong plus
• Experience managing customer relationships across onboarding, adoption, renewal, and expansion
• Experience working with complex SaaS platforms
• Ability to work out of our New York City office
• Willingness to experiment, learn, and thrive in a fast-paced environment