About The Role

Join commercetools as a Principal Engineer (Resilience) and be the driving force behind our operational incident management and resiliency initiatives. You will standardize incident management processes, enhance system visibility, drive data-backed improvements, own peak-event readiness, lead cross-team initiatives, and foster knowledge sharing. Enjoy a remote-first work environment with generous benefits, including 100% covered medical, dental, and vision insurance, a generous time off package, and flexible working hours.

Standardize Incident Management: Build and champion intuitive, end-to-end processes for incident detection, response, communication, and postmortems across the company.
Enhance System Visibility: Develop clear, real-time metrics, dashboards, and signals to track system health and incident trends.
Drive Data-Backed Improvements: Use operational data to find process gaps, partnering with product engineering teams to fix them.
You're a creative problem-solver who is wired to find solutions. You confidently dive into complex challenges and have a talent for making them simple for others. Your curiosity drives you to constantly grow and contribute to an environment of trust and teamwork
Great ideas come from many paths, and your unique perspective matters more than checking every box. What matters most is the mindset you bring to the work
Project Management: Demonstrated success managing large-scale initiatives that span multiple engineering teams in an Agile environment
Soft Skills: High self-awareness, a strong customer focus, and a passion for mentoring others and learning new technologies
Leadership & Influence: Ability to evaluate both technical bugs and the organizational/human dynamics behind them
Peak Load Execution: Proven track record of managing and scaling systems for high-stakes, multi-team operational events (e.g., Black Friday, major launches)
Data Literacy: Strong ability to analyze metrics to diagnose technical issues and measure process improvements
Communication: Fluent English with exceptional written and verbal communication skills; experience running technical training or onboarding is a plus
Experience: 7+ years driving incident management/operational excellence; 5+ years leading org-wide resiliency and reliability initiatives

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