Customer Success Manager

Join our team as a Customer Success Manager, where you will play a crucial role in driving an outstanding customer experience. You will engage with a curated portfolio of clients, build strategic relationships, and ensure they achieve their desired outcomes with our products and services. Your responsibilities will include account management, growth and value realization, client retention and risk mitigation, and customer enablement and support coordination. Enjoy benefits such as tuition reimbursement, professional growth opportunities, generous paid vacation, and a flexible working environment.

• Engager systématiquement avec un portefeuille de clients assignés, maintenir une communication régulière pour surveiller l'adoption des produits et la satisfaction globale du service.
• Identifier activement les opportunités de croissance organique au sein du portefeuille assigné, y compris la vente incitative de fonctionnalités premium pertinentes.
• Assurer les plus hauts niveaux de rétention et de satisfaction pour tous les clients assignés, développer un système d'alerte précoce pour identifier les signes potentiels de désabonnement ou d'insatisfaction.
• Empathy and the ability to build immediate trust and rapport with C-level executives and end-users
• Active listening skills to truly understand customer needs, pain points, and strategic goals
• Ability to articulate complex solutions clearly and persuasively, both verbally and in writing
• Skill in managing complex negotiations, handling objections, and closing expansion deals
• A consultative, solution-oriented selling approach (not aggressive or transactional)
• Sales and Negotiation Acumen:
• Ability to identify and qualify expansion opportunities (upsell/cross-sell) by linking product value to customer business outcomes