Growth Customer Success Associate

Join our team as a Growth Customer Success Associate, where you'll take ownership of a large portfolio of high-value customers across various verticals. You'll manage the full lifecycle from onboarding to renewal, proactively addressing issues and driving product education. This role requires strong communication skills, analytical instincts, and experience in customer success or account management. Enjoy benefits such as paid health benefits, unlimited vacation, employee stock options, and more.

• Gestionar el ciclo completo de la vida del cliente, desde la incorporación hasta la renovación, para una cartera de clientes de alto valor.
• Implementar flujos de trabajo automatizados que impulsen la educación del producto y la realización de valor, y detectar y recuperar la pérdida temprana.
• Colaborar con el equipo de ventas para identificar oportunidades de upsell y cross-sell, y ser la voz del cliente dentro de la organización.
• Ramp fast on new tools and don't need hand-holding
• Have saved accounts others would have let churn
• Can build and optimize automated email workflows and actually measure whether they work
• Have managed a scaled book of business and know how to prioritize ruthlessly
• Build trust with customers quickly and keep it
• Are obsessive about signals and move fast on them - health scores, engagement dips, low adoption
• You'll Thrive Here If You:
• Strong written communicator with sharp analytical instincts
• Proven track record managing a high-volume book of business
• HubSpot or equivalent CRM experience
• Comfortable in a fast-paced, figure-it-out environment
• 1-3 years in Customer Success or Account Management