Senior Customer Success Manager - Enterprise

Join GWI, a leading data tech company, as a Senior Customer Success Manager. In this role, you will be responsible for building strong relationships with key stakeholders, consulting clients on challenges, creating success plans, and identifying growth opportunities. You will work closely with other internal teams and be the voice of the customer. The position offers a competitive salary, benefits, and a flexible work environment.

• Establish and maintain strong relationships with key stakeholders and end users, and consult clients on how to solve challenges and achieve desired outcomes with GWI.
• Create success plans to document and track the achievement of desired outcomes, and identify and support growth opportunities with your Account Management counterparts.
• Collaborate with the global team to develop and execute strategies for lapsed user engagement, and accurately forecast risk with account manager and develop a plan to mitigate.