Head of Revenue Operations & AI

Join Faire, a company dedicated to supporting independent retailers and brands. As the Head of Revenue Operations & AI, you will lead a team of approximately 15 and drive the strategy, goals, and territory design across our sales and success teams. You will also define and evolve the AI vision and roadmap for the revenue organization, own the enablement function, and foster a culture of experimentation and high standards. This is a unique opportunity to shape the future of work through AI and make a meaningful impact on the retail industry.

• Set the strategy, goals, and territory design across sales and success teams, including how to set targets and allocate resources.
• Own forecasting accuracy and pipeline diagnostics, and build the data and metric standards that the revenue function reports against.
• Define and evolve the AI vision and roadmap for the revenue organization, always anchored to business outcomes.
• Builds Strong Teams
• You care about the mission and the team
• You can tell the difference between a solution that saves a rep an hour a week and one that just looks impressive in a demo
• You want to build a world where independent retailers thrive and help create vibrant communities
• You raise the performance of the people around you
• You understand where AI can create meaningful leverage and where it can't
• You make thoughtful tradeoffs and focus on what matters most
• You understand sales and the levers to move outcomes
• Has Exceptional Judgment
• Is a Builder
• You follow AI developments closely and know how to apply them — but you're just as energized by a well-designed process or a sharp insight as you are by a new tool
• You don’t just implement a playbook, you dig deep on each motion, ask good questions, form hypotheses, and develop first-principle strategies
• You coach effectively, are not afraid to have difficult conversations, and help individuals and teams reach their full potential
• You're good at figuring out what matters most, communicating it clearly, and getting things done quickly and effectively
• Cares about who you are building for
• You're a builder at heart, whether that means designing a better workflow, structuring a team from scratch, or prototyping a tool to test an idea
• And you get true fulfillment from making the lives and roles of the reps who make that happen better and more impactful
• Knows Go to Market Deeply
• Moves Fast and Creates Clarity
• You're curious about what's possible and energized by turning that curiosity into something that actually works for the people using it
• 10+ years of experience in GTM Operations, Revenue Operations, Strategy & Operations, Business Operations, Management Consulting, or related fields
• Strong analytical and operational skills
• Experience in high-growth technology companies preferre
• Experience using AI tools and workflows to drive measurable improvements in team productivity or business outcomes
• Experience building and leading high-performing teams