Senior Brand Success Manager

Join Faire, a leading wholesale platform, as a Senior Brand Success Manager. In this role, you will partner with and coach high-potential brands to effectively utilize Faire's platform, grow their sales, and simplify their operations. You will manage a book of approximately 200 brands, engage with them regularly, and drive high-value brand actions. Your success will be measured by hitting sales goals related to brand utilization of Faire's tools and upselling new products and programs. You will also collaborate cross-functionally and provide actionable feedback to help prioritize product development.

• Partner with and coach high-potential brands to effectively utilize Faire’s wholesale platform, driving sales growth and simplifying operations.
• Manage a book of ~200 brands, engaging and coaching them on strategies, tactics, programs, products, and events on Faire.
• Drive high-value brand actions using a tailored brand-specific approach, and be accountable for hitting sales goals related to brands’ utilization of Faire’s tools.
• Customer obsessed: You always do what’s right for the customer; are our customers’ strongest advocate; you understand the needs and priorities of small businesses, and are excited to help these small businesses be successful
• Growth Mindset: You are self aware and can identify your own strengths and weaknesses. You have intrinsic curiosity and are eager to accept feedback and actively seek out ways to get better every day
• Goal-oriented: This is a quota-based role! We want you to be motivated to exceed your <goals.AI> Native: You operate AI-first, leveraging AI tools to streamline your workflows and strengthen your pitch
• Ownership mentality: You are an owner and are willing to go above and beyond your job description to help your team succeed. You have a bias to action, and a willingness to figure things out
• Analytical rigor: You are effective at leveraging data to identify and discuss actionable insights; You are able to track, analyze, and communicate key performance metrics
• Agile and flexible: You have an ability to learn fast, iterate, and be adaptable. You are resilient and bounce back when things get tough
• Creative problem solving / innovation: You can come up with creative solutions to customers’ problems. You can create, iterate, and evolve the Brand Success strategy, process, and tactics to help build an effective and efficient motion
• Experience: You have 5+ years of experience in sales, account management, or business development in a fast paced environment; You have experience using a variety of fundamental sales and data tools (e.g. Salesforce, data visualization software, call recording tools)
• Relentlessly resourceful: You won’t quit and are willing to do whatever it takes to make brands and our team succeed
• Strong communicator: You are excellent at listening and at communicating ideas clearly and succinctly both in verbal and written form. You can aggregate customer feedback to influence cross-functional stakeholders/decisions
• Collaborative: You empathize with and work well across teams; You want to be around others who share your goals and you want to be growing and achieving together. You share best practices and you see your team’s success as your own