Senior HR and Operations Leader

Join our team as a Senior HR and Operations Leader, where you'll work closely with the COO to drive operational improvements across various departments. This role is not a traditional HR position; you'll be expected to navigate people challenges, operational systems, workflow design, reporting, and process improvement. You'll have a significant impact on organizational effectiveness and operational execution, and you'll help shape the future of our company.

• Identifying operational friction, improving visibility, implementing scalable processes, coaching managers, and strengthening organizational accountability.
• Driving operational improvements across departments, identifying operational bottlenecks, inefficiencies, and communication gaps, and designing and implementing practical solutions.
• Building scalable systems, processes, SOPs, and operating rhythms that improve accountability, visibility, and cross-functional coordination.
• We are looking for an operator first and an HR professional second
• Multi-system fluency — comfortable operating across project management tools (Jira, Asana, etc.), data platforms, dashboards, communication systems, HRIS, and payroll, with the ability to learn new systems without hand-holding
• The ideal candidate thinks like a business operator, understands how organizations scale, has built things from scratch in environments where structure didn't yet exist, and brings a bias toward action over analysis paralysis
• Experience supporting senior leaders and influencing decision-making with data and judgment
• Strong business acumen and understanding of how organizations scale operationally and financially
• Demonstrated experience building from scratch — you've walked into organizations where things didn't exist yet (no performance management framework, no operating rhythms, no dashboards) and you built them
• Excellent judgment when navigating ambiguity and competing priorities
• 5 to 7+ years of experience in Operations, People Operations, Business Operations, HR Operations, or a related leadership function — with demonstrated scope beyond a single function
• Strong operational problem-solving skills with a bias toward action
• Change management experience — you've led restructuring efforts, redesigned workflows, and rolled out new systems while successfully bringing people along through the transition
• Hands-on AI and automation experience — you have personally implemented AI-enabled workflows, automation tools, or operational technology that delivered measurable results, not just familiarity
• Experience building operational dashboards and KPI frameworks that drive accountability
• Experience in gaming, live-service products, SaaS, or other always-on business models where operational tempo is high and priorities shift quickly
• Practical and low-ego — you'll build an org chart and fix a broken process in the same afternoon
• Exposure to organizational design, workforce planning, or revenue operations
• Experience in a company preparing for M&A, investment, or significant growth milestones
• CHRP, CHRL, or equivalent HR certification is a good to have, but not required**
• Calm under pressure
• Naturally curious — especially about how technology and AI can improve how work gets done
• Builder by instinct — you see gaps and fill them without waiting to be asked
• Comfortable with ambiguity — you don't need a playbook to get started
• Operationally minded — you think in systems, workflows, and processes
• Familiarity with Canadian employment law and compliance requirements
• Trusted by leaders and teams to handle sensitive information and difficult decisions
• Able to simplify complexity for leadership and teams alike
• Highly accountable — you own outcomes, not just tasks
• You will help shape organizational infrastructure, operational systems, and leadership effectiveness across every department. If you enjoy solving problems, building systems, improving organizations, and helping leaders become more effective, this role will provide significant ownership, visibility, and growth