Customer Experience Representative (Core Services)

Join Robinhood, a fast-paced and high-performing team focused on applying frontier technologies to solve major financial problems. As a Customer Experience Representative, you will be the voice of the company, providing exceptional support to customers through phone, email, and chat channels. You will also help the company learn from each interaction to improve the customer experience. This role requires excellent customer service skills, active FINRA licenses, and the ability to adapt to a fast-paced environment.

• Delivering an outstanding customer experience for customers through phone, email, and chat channels.
• Driving continuous improvement to delight customers by acting as the voice of the customer by identifying and communicating better ways to serve our customers.
• Growing your financial services expertise as you develop deep subject mastery of complex financial concepts like equities trading, margin, and options trading.
• Excellent customer service, written and verbal communication skills with a passion to support customers
• Active FINRA Series 7 and 63 Licenses with an ability to quickly put your brokerage knowledge into action
• Schedule flexibility as we evolve to meet the growing demands of our customers (initial and/or future shift assignment may include evenings and weekend hours)
• Ability to quickly defuse customer anxiety through exceptional customer service skills
• Self-starter and ambitious learner who is comfortable with ambiguity and fast paced environment
• Effectiveness and willingness to adapt to CX experience delivery through phone and written channels
• Able to exercise independent thought and judgment, adapt to new tasks, and the ability to prioritize tasks in a multi-task environment