Knowledge Management Strategy Lead

Join Robinhood, a fast-paced and high-performing team focused on applying frontier technologies to solve major financial problems. As a Knowledge Management Strategy Lead, you will own the content and readiness lifecycle for multiple complex functions, drive knowledge strategy, and lead cross-functional collaboration. You will establish content standards, analyze metrics, and communicate readiness status to stakeholders at all levels. This role requires a deep knowledge management and content strategy background, strong project management skills, and the ability to use AI to tackle complex problems.

• Assurer la stratégie de contenu et la gouvernance des connaissances pour les fonctions assignées, y compris la création, la maintenance et l'amélioration continue des articles du Centre d'aide, des SOP, des runbooks, des playbooks, des chemins d'escalade, de la documentation politique et des flux de support.
• Diriger la planification de la préparation pour les lancements de produits, les mises à jour de politiques, les changements de processus et les initiatives opérationnelles, y compris les recommandations go/no-go, les registres de risques, les plans d'atténuation et les rétrospectives post-lancement.
• Établir des normes de contenu, une architecture de l'information et des cadres de gouvernance qui évoluent à travers les fonctions et élèvent le niveau de l'équipe.
• This is a role for someone who is equally fluent in SOPs and go/no-go frameworks, and uses AI to rethink what's possible
• Executive-level communication: able to move between granular operational detail and leadership-ready narratives depending on the audience
• Deep knowledge management and content strategy background: governance, information architecture, content lifecycle, and knowledge base operations
• Experienced individual contributor with advanced knowledge of knowledge management and content strategy, and practical experience across multiple related job areas — typically 4-5+ years of relevant experience
• Strong project management skills; comfortable holding multiple complex workstreams simultaneously without losing quality
• Uses AI to tackle hard, domain-specific problems — not just to speed up work but to rethink what's possible
• Active FINRA licenses where functionally necessary; deep subject matter expertise in assigned function(s)
• Proven track record of independently owning multiple, more complex functions end-to-end and making meaningful program-level decisions with limited outside support
• Leads cross-functional collaboration and influences Product, Engineering, Compliance, and CX partners across all levels across multiple, more complex assigned functions