Senior Software Engineer (Robinhood Command Center)

Join Robinhood, a fast-paced and high-performing team with a strong ethical foundation. As a Senior Software Engineer, you will be part of the newly formed Robinhood Command Center (RCC), a reliability team focused on detecting, coordinating, and mitigating production incidents. You will play a key role in defining how Robinhood responds to and learns from incidents at scale, driving operational excellence and reliability tooling. This is a highly visible role that requires strong technical leadership, cross-functional collaboration, and a focus on incident management processes and procedures.

• Serve as a senior technical leader driving the long-term reliability and observability strategy across Robinhood’s infrastructure.
• Lead incident mitigation efforts by coordinating service owners, facilitating time-sensitive decisions like rollbacks, traffic shifts, and maintaining a clear source of truth during active incidents.
• Develop and maintain incident management processes and procedures to ensure timely resolution and minimize customer impact.
• Demonstrated ability to drive measurable improvements in MTTD, MTTR, availability, or customer impact
• Hands-on experience serving in incident leadership roles (e.g., IMOC, incident commander, primary oncall)
• Strong communication and cross-functional collaboration skills, especially during high-severity incidents
• Experience with multi-region or multi-cluster architectures, capacity planning, and failover strategies
• Familiarity with modern observability stacks (e.g., OpenTelemetry, Prometheus, Grafana)
• 2+ years focused on reliability engineering, infrastructure, distributed systems, or production operations
• 5+ years of software engineering experience, including significant experience operating production systems
• Deep knowledge of systems reliability, observability frameworks, and fault-tolerant architecture design