Customer Success Manager

Join Basware, a global leader in financial process automation. As a Customer Success Manager, you will manage a portfolio of enterprise accounts in the French market, driving adoption and ensuring customer success. You will be the primary advocate for the customer within Basware and the main point of contact for the customer.

• Gérer un portefeuille de comptes d'entreprise sur le marché français, agir en tant que conseiller de confiance, et assurer le succès des clients.
• Collaborer étroitement avec les clients pour élaborer des plans de réussite, favoriser l'adoption des solutions, et surveiller la santé des comptes.
• Être l'avocat principal du client au sein de l'entreprise, en menant des conversations commerciales de renouvellement et d'expansion.

In order to thrive and succeed in this role, we expect you to have

**Experience & background**

• 2-3 years of experience in Customer Success, account management, or a related field within the SaaS industry;
• Proven track record of managing complex, enterprise-level accounts and driving measurable business outcomes;
• Bachelor's degree in Business, Technology, or a related field preferred.

**Skills & competencies**

• Strong commercial acumen — comfortable leading renewal, expansion, and executive-level commercial conversations;
• Ability to engage confidently with VP and C-level stakeholders and navigate complex, matrixed;
• Analytical and data-driven mindset, with the ability to use customer health metrics and adoption data to guide proactive decision-making;
• Native or business-fluent French and professional English language skills are required;
• Proactive, highly accountable, and execution-oriented professional who takes ownership, works independently, and consistently drives actions to completion.

**Nice to have**

• Familiarity with AI and automation tools;
• Experience working with partner ecosystems, VARs, or channel partners;
• Background in finance, procurement, or AP automation;
• Customer Success certifications.

Awareness of artificial intelligence concepts, tools, or applications is considered a strong asset. We highly value candidates who demonstrate curiosity, a proactive mindset, and a willingness to explore and incorporate AI-driven technologies into their work. We support continuous learning in this area.