Customer Success Manager

Join Findigs, a fast-growing proptech startup, as a Customer Success Manager. In this role, you will be the primary point of contact for a portfolio of clients, driving platform adoption, demonstrating ongoing value, and building durable relationships. You will collaborate closely with our Product, Engineering, and Sales teams to create a best-in-class customer experience. This is a high-impact role with strong opportunities for growth.

• Servir como el principal punto de contacto y asesor de confianza para una cartera de clientes, ayudándoles a alcanzar sus objetivos deseados en la plataforma Findigs.
• Gestionar proactivamente la salud de la cuenta y el uso del producto, utilizando paneles de control y alertas impulsadas por IA para detectar señales de riesgo temprano.
• Colaborar con el equipo de Éxito del Cliente más amplio en la estrategia de cartera, aportando información a nivel de cuenta para ayudar a dar forma a las prioridades y el enfoque.
• Comfort operating in the unstructured, fast-paced environment of a high-growth startup, with a proactive, builder mindset toward improving your own workflows
• 3+ years of experience in a customer-facing role (e.g., Customer Success, Account Management), preferably in B2B SaaS environment or consulting; experience with clients in proptech, and or experience managing business process design/outsourcing, or outsourced operations environments is a plus
• Strong AI proficiency; comfortable using AI tools to work more efficiently day-to-day (e.g., summarizing accounts, drafting materials, surfacing insights), with the ability to build simple automations or workflows considered a strong plus
• Strong problem-solving skills and the ability to manage a full portfolio of accounts independently, prioritizing effectively across competing needs
• Exceptional written and verbal communication skills, with a knack for clear, empathetic, and efficient correspondence, including with senior client stakeholders
• Bachelor's degree or equivalent practical experience
• Strong technical aptitude and the ability to learn new software quickly
• Experience with CRMs (e.g., Salesforce, HubSpot) and/or customer support platforms (e.g., Zendesk, Intercom, Jira)
• Experience in Proptech or Fintech