Account Director

Join Fetcherr as an Account Director, where you will manage strategic relationships with key customers across multiple verticals. You will be the primary point of contact for assigned accounts, ensuring exceptional client satisfaction, commercial performance, and alignment between Fetcherr's product suite and each client's business objectives. You will also coordinate with internal teams, monitor client performance metrics, and represent the client's voice internally. A willingness to travel for client meetings and industry events is required.

• Serve as the primary point of contact for assigned accounts, ensuring exceptional client satisfaction and commercial performance.
• Understand client needs and business goals, and translate them into actionable plans that align with Fetcherr’s capabilities.
• Proactively identify opportunities to drive additional value for the client through product adoption, feature utilization, and cross-sell initiatives.
• Analytical thinker with the ability to derive insights from data and drive strategic conversations
• Excellent communication skills, both verbal and written, including the ability to present effectively to senior stakeholders
• Self-starter with the ability to manage multiple priorities in a fast-paced, dynamic environment
• Experience working with enterprise clients – advantage
• Strong interpersonal and relationship management skills with the ability to interact confidently at multiple organizational levels
• Experience in travel, mobility, logistics, marketplaces, or other demand-driven industries – advantage
• Bachelor’s degree in Business, Economics, Aviation Management, or a related field. A Master’s degree is a plus
• 10-12 years of experience in a client-facing commercial role ideally involving customer success, account management, or strategic partnerships